Refund Policy

1. Subscription-Based Service

Website Extract provides digital subscription plans that grant access to premium features for a specified period (Monthly or Yearly).

By purchasing a subscription, you acknowledge that you are purchasing access to digital services rather than a physical product.

2. General Refund Policy

Unless otherwise required by applicable law, all subscription payments are generally non-refundable once the subscription has been activated.

This includes:

• Monthly subscriptions
• Yearly subscriptions
• Promotional or discounted subscriptions

Please review the selected plan and pricing carefully before completing your purchase.

3. Duplicate Payments

If you are accidentally charged more than once for the same subscription due to a payment processing error, please contact our support team.

After verification, we may:

• Refund the duplicate payment, or
• Apply the additional payment toward your subscription, depending on your preference and the circumstances.

4. Payment Successful but Subscription Not Activated

If your payment is successfully completed but your subscription is not activated due to a technical issue, webhook delay, or system error:

• Please contact our support team as soon as possible.
• After verifying your payment, we will activate your subscription or resolve the issue promptly.
• This situation does not require purchasing the subscription again.

5. Failed or Pending Payments

If a payment fails, is cancelled, or remains pending:

• No subscription will be activated until payment is successfully confirmed.
• If your bank account has been debited but your subscription is not activated, please contact us with your payment details for verification.

6. Subscription Cancellation

You may stop using Website Extract at any time.

Cancelling your subscription does not automatically entitle you to a refund for the remaining subscription period unless required by applicable law.

Your premium access will continue until your current subscription expires.

7. Feature Updates

Website Extract is continuously improved through updates, new features, performance enhancements, and security improvements.

The addition, removal, or modification of features does not automatically qualify for a refund.

8. Service Availability

While we strive to provide uninterrupted service, temporary interruptions may occur due to:

• Scheduled maintenance
• Server upgrades
• Third-party service interruptions
• Internet connectivity issues
• Unexpected technical problems

Temporary service interruptions do not automatically qualify for a refund.

9. Abuse of Refund Requests

We reserve the right to refuse refund requests in cases involving:

• Fraudulent activity
• Abuse of the platform
• Violation of our Terms of Service
• Multiple refund requests for the same purchase without valid justification

10. Contacting Support

If you believe you are eligible for assistance regarding a payment or billing issue, please contact us through our Contact page.

To help us investigate your request quickly, please include:

• Registered email address
• Payment ID or transaction reference
• Date of payment
• Purchased subscription plan
• Description of the issue

11. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Any changes will be published on this page along with an updated Last Updated date.

Continued use of Website Extract after any updates constitutes acceptance of the revised Refund Policy.